Refund policy

No Returns on ANY Custom Orders

All custom, personalized, and made-to-order products are FINAL SALE. We do not accept returns or exchanges on ANY custom orders.

This includes custom-printed T-shirts, crewnecks, sweatshirts, hoodies, accessories, and items made or printed specifically to your selected design, garment, color, size, name, or other personalization.

Because each order is made especially for you, we cannot accept returns or exchanges due to a change of mind, ordering an incorrect size or color, or customer-provided errors in names, spelling, dates, wording, or other design details. Please carefully check all selections and personalization details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or we made a mistake preparing or printing it, please contact us promptly at twistedbrittnc@gmail.com with your order number, a description of the issue, and clear photos. We will review the situation and provide an appropriate remedy when required.

This policy does not limit your rights under applicable law.

Questions Before Ordering?

Please reach out before placing an order if you need help with sizing, colors, names, or customization. Email us at twistedbrittnc@gmail.com.

No Returns on ANY Custom Orders

All custom, personalized, and made-to-order products are FINAL SALE. We do not accept returns or exchanges on ANY custom orders.

This includes custom-printed T-shirts, crewnecks, sweatshirts, hoodies, accessories, and items made or printed specifically to your selected design, garment, color, size, name, or other personalization.

Because each order is made especially for you, we cannot accept returns or exchanges due to a change of mind, ordering an incorrect size or color, or customer-provided errors in names, spelling, dates, wording, or other design details. Please carefully check all selections and personalization details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or we made a mistake preparing or printing it, please contact us promptly at twistedbrittnc@gmail.com with your order number, a description of the issue, and clear photos. We will review the situation and provide an appropriate remedy when required.

This policy does not limit your rights under applicable law.

Questions Before Ordering?

Please reach out before placing an order if you need help with sizing, colors, names, or customization. Email us at twistedbrittnc@gmail.com.